HIPAA-Compliant Texting Is a Feature, Not a Product

November 12, 2020  |  Category: Clinical Applications

Prior to the onset of COVID-19, the healthcare industry was already in the midst of a digital transformation that has revolutionized how providers, care teams and administrative staff deliver and coordinate care. The pandemic has accelerated this transformation, as care has moved beyond the four walls of the hospital. However, the tools needed to seamlessly deliver care in this expanded setting, like HIPAA-compliant texting, often are viewed as separate products rather than parts of a comprehensive clinical collaboration tool.

Physicians, nurses and ancillary care team members must have the ability to easily and securely communicate with one another. In pre-COVID times, treating HIPAA-compliant texting as a stand-alone capability may not have been a problem. But the financial strain placed on health systems as a result of the pandemic means that IT budgets are under pressure at a time when new mobile solutions are critical to the delivery of seamless care.

● In-context Information – Enables users to include in-context information such as lab results, a photo of a wound that requires consultation, or radiology images, which saves time and eliminates unnecessary back and forth, enabling more efficient communication with physicians who may be off-site. This also serves to allow providers to maintain a consistent train of thought, with the critical information they need, while diagnosing and treating a patient.
● e-Signature and Sign-Out Capabilities – Lets providers easily sign off on chart assignments, including transcribed reports, orders and scanned documents; and enables physicians to share quick notes with the next provider when handing off patients at the end of a shift.
● Professional Charges – In addition to caring for their patients, care team members also have administrative responsibilities. Hospital leaders should identify communications solutions that easily integrate with their revenue cycle technology (and the billing team) to streamline the workflow for physician charge capture.

While 2020 has been anything but expected, the digital transformation the industry is experiencing will not be reversed. That is why the imperative is for healthcare organizations to incorporate comprehensive clinical collaboration solutions with features that address both today’s and tomorrow’s care team needs. It starts with HIPAA-compliant texting, but that’s just the beginning. Here are some other features to consider as well:

HIPAA-compliant texting and other mobile capabilities are no longer just “nice-to-haves.” In today’s and tomorrow’s care setting they are a necessity, which is why it is important for health systems to implement comprehensive solutions that address arising challenges. Patchwork solutions will only complicate provider workflows as physicians and care team staff are distracted by unintuitive and disparate products.

Interested in learning about PatientKeeper’s HIPAA-compliant texting solutions and other features to improve your hospital’s clinical collaboration infrastructure? See if PatientKeeper’s Clinical Communication Suite Now offering is right for your organization.

This post was written by PatientKeeper's TransforMED blogging team.