Amidst the COVID-19 Surge, a Provider Says Thanks
Of late there has been a tremendous outpouring of appreciation and support for our front-line caregivers. And rightfully so! Given the pre-COVID-19 concerns in the medical community relating to physician burnout, staffing levels and patient dissatisfaction, the recognition of those who have always placed patient care first is truly deserved. I do hope we are able to extend this altruistic and empathic spirit across all facets of our society post-COVID.
That said, as a practicing hospitalist for the past 20+ years – I still work weekend shifts at a Boston hospital in addition to my “day job” as CMO at PatientKeeper – and on behalf of my colleagues, I would like to thank you for all the love and support you have afforded doctors, nurses and hospital staff. I frequently hear from my colleagues that this appreciation and support, which comes in various forms, has helped many through difficult times. The support you graciously offer has not come without personal sacrifice, be it financial, occupational, or emotional. As such, we are all truly in this together and can take pride in knowing we all are in service to others.
Needless to say, effective healthcare delivery is the sum of its parts. One of the “parts” that I am privileged to be connected with is PatientKeeper. As a healthcare IT vendor, we’re doing our part on the technical side by adding new COVID-specific NoteWriter templates and automated COVID lab notifications to our messaging application. As importantly, I greatly admire how PatientKeeper employees, in partnership with our sister company, Mobile Heartbeat, have rallied to address the needs of healthcare workers during the surge by providing meals for the staff at Portsmouth (NH) Regional Hospital.
It’s human nature to want to feel appreciated, and gratifying when it happens. As a PatientKeeper colleague commented recently regarding our caregivers, “When all of this is over, give them a hug.” And be prepared to get a well-deserved hug in return!