Amidst the COVID-19 Surge, a Provider Says Thanks

May 18, 2020  |  Category: Physicians

Of late there has been a tremendous outpouring of appreciation and support for our front-line caregivers.  And rightfully so!  Given the pre-COVID-19 concerns in the medical community relating to physician burnout, staffing levels and patient dissatisfaction, the recognition of those who have always placed patient care first is truly deserved.  I do hope we are able to extend this altruistic and empathic spirit across all facets of our society post-COVID.

That said, as a practicing hospitalist for the past 20+ years – I still work weekend shifts at a Boston hospital in addition to my “day job” as CMO at PatientKeeper – and on behalf of my colleagues, I would like to thank you for all the love and support you have afforded doctors, nurses and hospital staff.  I frequently hear from my colleagues that this appreciation and support, which comes in various forms, has helped many through difficult times.  The support you graciously offer has not come without personal sacrifice, be it financial, occupational, or emotional.  As such, we are all truly in this together and can take pride in knowing we all are in service to others. 

Needless to say, effective healthcare delivery is the sum of its parts.  One of the “parts” that I am privileged to be connected with is PatientKeeper.  As a healthcare IT vendor, we’re doing our part on the technical side by adding new COVID-specific NoteWriter templates and automated COVID lab notifications to our messaging application. As importantly, I greatly admire how PatientKeeper employees, in partnership with our sister company, Mobile Heartbeat, have rallied to address the needs of healthcare workers during the surge by providing meals for the staff at Portsmouth (NH) Regional Hospital.

It’s human nature to want to feel appreciated, and gratifying when it happens. As a PatientKeeper colleague commented recently regarding our caregivers, “When all of this is over, give them a hug.”  And be prepared to get a well-deserved hug in return!

Chief Medical Officer
Dr. Maiona helps guide PatientKeeper customers in how they can improve their physician experience and clinical outcomes utilizing PatientKeeper products, and brings a clinical voice to the product design and implementation processes. Dr. Maiona has devoted much of his career to hospital medicine, both as a practicing physician and executive at provider organizations. Prior to joining PatientKeeper, Dr. Maiona was national medical director at Team Health and IPC Healthcare, focused on performance improvement, patient experience and quality. Previously, he was in charge of hospital medicine at several multi-site practice groups in the Boston area and Maine. He began his career as a hospitalist in Macon, Georgia. Dr. Maiona received bachelor’s degrees from Boston College and University of Massachusetts/Amherst, and his medical degree from St. George’s University School of Medicine. Board certified in Internal Medicine, he is an Instructor in Medicine at Tufts University School of Medicine, and is active in the Society of Hospital Medicine, where he is a Senior Fellow Hospital Medicine (SFHM).