Even “Trapped” Hospitals Can Optimize their EHRs
Industry analysts measure the EHR market in all sorts of creative ways. Here’s a novel one that caught our eye last week: Customers who are strongly committed to continuing with their current EHR vendor and system, but who don’t strongly recommend that system to others. Black Book Research labels such customers “trapped” and says Epic and MEDITECH users fall into this category. According to a report in Becker’s about Black Book’s inpatient EHR satisfaction survey:
“[Hospitals] feel trapped in the relationship, many times because of large capital expenditures already made, contractual obligations or regional dictates, which make doing business with this EHR imperative for interoperability or ACO development… This is common with hospitals locked into long-term agreements making it too hard to switch EHRs.”
The good news is virtually all hospitals, “trapped” or not, can avail themselves of EHR optimization strategies based on third-party technologies – PatientKeeper is one – to rectify shortcomings of the incumbent EHR system. EHR optimization efforts may address system performance, clinical workflows, usability and other factors not related to the contract or politics of a hospital’s relationship with its EHR vendor.
When rip-and-replace isn’t in the cards for a hospital, presumably there’s a sense of urgency to make what’s already in place work as well as it possibly can. If the EHR’s functional shortcoming pertains to physician usability and adoption, PatientKeeper stands ready to help. Because there’s no reason that a contractual “trap” should constrain clinical productivity.