Newport, Rhode Island is best known for stately mansions, magnificent yachts, the scenic Cliff Walk and New England’s premier summer jazz festival – each inspiring in its way.
Last weekend, Newport was the setting for PatientKeeper’s annual Customer Advisory Board meeting. Like Newport itself, the meeting was inspiring, because the attendees – a mix of senior-level IT and clinical executives from healthcare provider organizations around the U.S. – brought energy (and candor) to the table. They shared their experiences with their current healthcare IT initiatives, as well as their excitement (and some anxiety) about what the future holds.
Some reported having already attained a completely paperless physician workflow; others were just beginning the journey. Meaningful Use Stage 2 attestation was on a lot of people’s minds, as was interoperability. The ICD-10 conversion seemed to be going smoothly, but providers were holding their collective breath awaiting first payments.
Looking ahead, attendees spoke excitedly about re-examining their workflows, about re-structuring processes to more fully take advantage of technology, and about applying analytics tools to better understand their clinical and business operations.
As always, the weekend gave us a lot to think about. It also gave us a figurative shot of adrenalin, as stimulating conversation often does. In short, we came away from the meeting inspired.