Survey Says: "End User Acceptance" Remains a Big Barrier to Healthcare IT Adoption
I always enjoy the AMDIS Physician-Computer Connection Symposium, and last week was no exception. Lots of interesting presentations by knowledgeable people, and great conversations with CMIOs who, because they work at hospitals every day, are very good at “keeping it real.”
Here’s one reality that particularly struck me: It was announced at the conference that half of the members who responded to a recent AMDIS survey said attaining end-user acceptance was a significant barrier to IT adoption. Only “adequate staffing” was mentioned more frequently (just barely — by 51% vs. 50% of respondents) as an IT obstacle.
What this tells me is that, as an industry, we’re still not doing a very good job giving physicians IT solutions they like. Shockingly, some CMIOs accept this situation; I’ve heard more than one say, in effect, physicians need to “suck it up” and use what they’re given.
I strongly disagree. Frankly, it’s not that hard to design software for physician users, if you are clear about who your user actually is. And perhaps that’s the crux of the issue: Too many software vendors are trying to serve too many “masters” (hospital operations, finance, other clinicians). If you focus on meeting the needs of physicians, you can design a solution that physicians will use.
From a CMIO’s perspective, it doesn’t get any more “real” than that.