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Stony Brook University Physicians Practice Reduces "Lost Charges" to Near Zero Using PatientKeeper

Acustream analysis finds 99.98 percent of patient encounters were billed by Stony Brook physicians – “as close to perfection as we have seen across our entire customer base”

WALTHAM, Mass. Aug. 14, 2014 – A recent review of “lost charges” at a major academic medical practice on Long Island, New York, found that, using PatientKeeper® Charge Capture™ software, physicians billed 99.98 percent of their patient encounters. According to Acustream Inc., a company that finds missing charges and associated revenue by using a proprietary web-based technology, the charge capture performance at Stony Brook University Physicians Clinical Practice Management Plan (CPMP) “was as close to perfection as we have seen across our entire customer base of physician and hospital organizations.”

The review of charges at CPMP was conducted using Acustream’s RevBuilder™ solution. Acustream found only 273 missed and reimbursable encounters out of 1.36 million, or 0.02 percent, over CPMP’s last fiscal year had not been charged.

“Acustream was extremely impressed with our performance, and PatientKeeper shares a lot of the credit,” Janet Zwergel, CPMP’s Director of Consulting and Coding Services, said. “We have enculturated our physicians to a highly efficient electronic charge capture workflow, which today they embrace completely. These results are further proof of PatientKeeper’s value to the organization.”

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About PatientKeeper

PatientKeeper®, Inc. is a leading provider of healthcare applications for physicians. PatientKeeper provides highly intuitive software that streamlines physicians’ workflow to improve productivity and patient care. Currently the company is developing an innovation platform to make IT an indispensable tool for 21st century clinical care. PatientKeeper’s CPOE, physician documentation, electronic charge capture and other applications run on desktop and laptop computers and popular mobile devices. PatientKeeper’s software integrates with many existing healthcare information systems to effectively support healthcare providers in adopting technology, meeting MACRA requirements, and transitioning to value-based care. PatientKeeper has more than 65,000 active physician users today. For more information about PatientKeeper, visit or call (781) 373-6100.