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New Survey Finds Healthcare Providers Prioritize Physician Documentation and Charge Capture Process Improvements to Ease Transition to ICD-10

Nearly 90 percent of respondents say electronic charge capture is “critical” or “important” to effectively implement ICD-10, but only half use fully electronic charge capture today

WALTHAM, MA, Jan. 30, 2012 – Finance professionals at healthcare provider organizations say their highest priorities in preparing for the transition to ICD-10 are improving physician documentation and charge capture processes, according to a new survey conducted by PatientKeeper Inc.

Physician documentation was listed by 65.2 percent of respondents as the most important revenue cycle-related business process to remediate in order to prepare their organizations effectively for the transition to ICD-10. Professional fee charge capture was most frequently ranked as the second revenue cycle-related process priority for ensuring a smooth transition to ICD-10.

Ninety-four percent of respondents to the survey rated implementing electronic physician documentation as “critical” or “important” to ICD-10 readiness; 89.2 percent rated electronic charge capture as “critical” or “important”. However, only half (50.9 percent) said they currently use a fully electronic charge capture system at their institution, and one in five (19.5 percent) still use all paper.

“This survey shows that there’s a significant gap between what provider organizations know they will need to successfully implement ICD-10, and what’s in place today, in terms of the revenue cycle infrastructure at hospitals and practice groups,” said Paul Brient, president and CEO of PatientKeeper Inc. “Over the next 21 months, we expect to see considerable activity in the market for physician charge capture and documentation software solutions, driven by the impending ICD-10 mandate.”

The online survey, fielded by PatientKeeper in late November and early December 2011, drew 173 responses from finance, billing and coding professionals at hospitals and physician practice groups nationwide.

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About PatientKeeper

PatientKeeper’s EHR optimization software solutions streamline clinician workflow, improve care team collaboration, and fill functional gaps in existing hospital EHR systems.  With PatientKeeper as the “system of engagement” complementing the EHR, clinicians can easily access and act on all their patient information from PCs, smartphones and tablets. PatientKeeper has more than 70,000 active users today. For more information about PatientKeeper, visit or call (781) 373-6100.