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Mike Southern of PatientKeeper on How To Communicate With Your Team Effectively Even If You Are Rarely In The Same Physical Space

August 2021
Authority Magazine



Q: What are your “5 Things You Need To Know To Communicate With Your Team Effectively Even If You Are Rarely In The Same Physical Space"?

Mike Southern: To be honest, I think you only need to remember two key things as a leader:

1) Create Personal Moments — Leaders, now more than ever, need to prioritize creating opportunities to connect one-on-one with their team members. These aren’t only task level check-ins; it’s about creating personal connection with every member of the team, perhaps just 15 minutes a week with each of your direct reports. 

2) Be Present & Responsive — Today, employees and leaders alike complain about being in too many meetings. My question is, “Are you fully present in every meeting?” If the answer is no, take a long hard look at your meeting schedule and opt out of the ones you merely sit in, yet you are not really present for. Chances are, as a leader, you’re doing more harm than good if you’re not present.
 

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