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When Plans Change: Lessons for Business Leaders from the Pandemic

January 2021
Coruzant Technologies

[This article was written by PatientKeeper CEO Phil Meer]

On March 4, 2020, I had a plan. It was my first morning as CEO of PatientKeeper, a Massachusetts-based EHR optimization software company, and I was excited and energized. I knew exactly how my first 100 days at the helm would go: I’d be announced at HIMSS20 in Orlando; meet each member of my new team in our Waltham headquarters office; visit customers around the country; and strategize our go-forward plan with key leaders at our parent company, HCA Healthcare, in Nashville.

Then came the COVID-19 pandemic, and my plan got blown up. 

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