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Defining Success in Healthcare

January 2020
Managed Healthcare Executive



Christopher Maiona, MD, CMO of Waltham, Massachusetts-based PatientKeeper, Inc., which develops physician healthcare information systems, says that for many of the company’s hospital clients, a key goal in 2020 is to improve physician satisfaction.

“The physician burnout problem is real, and well-managed healthcare provider organizations are extremely sensitive to the causes of it,” he says. “Cumbersome, intrusive technology—particularly EHRs—is one, which is why so many organizations are evaluating and implementing EHR optimization solutions to improve physician work flow and clinicians’ user experience. Successfully improving physician satisfaction will be measured in various ways, including higher patient satisfaction scores, improved quality of care, and reduced medical staff turnover.”
 

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