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Through the Cracks

June 2019
For the Record

It is a tall order to ensure each procedure, each incidental, each consult makes its way downstream to billing. Yet, the modern health care system demands it.

With that in mind, those tasked with improving charge capture at their facility should ask one question: How can I make this as easy as possible? Easy is the key word for Lisa Nolan, director of product management at PatientKeeper, who talks with physicians on a daily basis to help them complete documentation and minimize the number of clicks needed to capture a charge.

“As a patient, I care very little as to whether my physician gets their charge in. I care how well they take care of me and how they interact with me,” says Nolan, who keeps that credo in mind when working with clients. She encourages a little creative thinking when it comes to helping providers generate charges.

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