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Creating a Physician-Centric Work Environment Makes Business Sense for Healthcare Systems

April 2019
Electronic Health Reporter

[This commentary was authored by PatientKeeper CMO Christopher Maiona, M.D.]

The news on physician burnout lately has been mixed. A 2018 Massachusetts Medical Society/Harvard report received considerable attention – it proclaimed physician burnout has become a crisis, widespread in the medical profession, driven by rapid changes in health care and physicians’ professional environment. Yet last month a study published in Mayo Clinic Proceedings found that physician burnout actually declined more than 10 percentage points from 2014 to 2017, though the rate for doctors was still considerably higher than for U.S. workers at large. And just last week, an American Academy of Family Physicians survey reported that 71 percent of practicing physicians are happy, albeit frustrated by the extent to which administrative and clerical tasks have become part of their daily work.

What to make of all this seemingly contradictory data?

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