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To Build Software that is Easy to Use, Engage the Right Partners

January 2018

[The following commentary was written by PatientKeeper CEO Paul Brient]

You don’t have to look far to find software that is difficult to use, especially in healthcare; electronic health records (EHR) systems are the bane of many physicians’ existence. Mobile computing and app stores have shown us a different way. When we download the Uber application, for example, Uber doesn’t send a driver to teach us how to use the app. It is intuitive – no instruction required.

Of course, enterprise software is more complex than hailing a ride and healthcare has some of the most complex workflows of any industry. But should that condemn us to applications that are challenging to use and require tremendous amounts of training? I think not.

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