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The automation complication: Three ways healthcare digitization can improve care delivery

August 2017
Becker's Health IT & CIO Review

[This article was authored by PatientKeeper CEO Paul Brient]

The media is replete with stories about how healthcare IT complicates physicians’ lives and compromises patient care.

Last month, there was even a story about how a digital system can promote self-defeating behavior by physicians. The Journal of the American Medical Associationreported that more than 80 percent of the content of physicians’ notes in electronic health records (EHR) systems is copied and pasted by doctors from their previous notes. The result is note bloat and cluttered documentation – less meaningful information is communicated in more words and screens, and the most valuable information gets buried. It is therefore harder than ever for clinicians to distill from EHR notes what they really need to know to deliver patient care.

In the realm of electronic order entry, stories of physician frustration have been associated with CPOE software for decades. Moreover, it is now widely accepted that many physicians spend as much as 50 percent of their work time getting data into or out of an EHR system and other administrative tasks.

How did we get here? Partly by (poor) design.

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