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Who Is Paying the Price for Health IT's Shortcomings? Patients Are.

September 2016
The Huffington Post

[This article was contributed to The Huffington Post blog by PatientKeeper CEO Paul Brient]

Picture this. You plug an address into Google Maps but it guides you to the wrong house. You order lunch from Foodler but it never gets delivered. You walk outside but the Uber you requested seven minutes ago fails to arrive. Hard to imagine? That’s because these technology-enabled services generally function quite smoothly, to the point that we take the marvel of their underlying technology for granted.

Advances in technology have fundamentally altered and inarguably improved the way we drive, shop and travel. Sadly, however, information technology has failed to deliver so far in the most crucial service of all – healthcare.  Specifically, electronic health records systems (EHRs), while having largely succeeded at eliminating paper medical charts, are creating as much frustration as benefit. EHRs in and of themselves will not improve the care delivery process. But new and innovative healthcare IT applications, building on the foundation of electronic health records, can.

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