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Is health IT really 'digital snake oil?' 8 leaders react to Dr. James Madara's speech

June 2016
Becker's Health IT & CIO Review


[Comment from PatientKeeper CEO Paul Brient]

The physician frustration with healthcare IT that Dr. Madara articulated at the 2016 AMA Annual Meeting is spot on, and the improvements he called for are completely reasonable and appropriate. No other industry on Earth has accepted lower productivity and efficiency as a result of computerization; healthcare shouldn't either — especially when it comes to physicians, who are healthcare's most valuable and expensive resource.

The fact is we're still in version one of automating healthcare, which puts us well behind other industries. Take transportation, for example: Uber has completely changed the paradigm for ordering local transportation. There's no tipping, there's no dispatcher; instead there's an incredible, new experience propelled by the technology that enables it. Today's EHRs have gotten rid of paper, but that's just table stakes; EHRs currently are doing the moral equivalent of electronic dispatching of taxi cabs. We have yet to Uber-ify healthcare. That's where dramatic gains in both physician productivity and quality of patient care will be realized.

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