The Meaningful User: Taking the Next Step in EHR UCD Research
The Meaningful User
A recent study by researchers at MedStar Health’s National Center for Human Factors in Healthcare, published in JAMIA, reports how 11 electronic health records (EHR) systems vendors incorporate user-centered design (UCD) practices into their product development. Not surprisingly, the authors found a range of UCD approaches and sophistication, which they grouped into three categories: “well-developed”, “basic” and “misconceptions”. As reported in Health IT Analytics, “only four of the 11 vendors that participated in the study have a strong understanding of what it takes to create and implement user-centered software designs.”
While interesting, what the authors didn’t do in their study leaves the most important work ahead, which they acknowledge in their conclusion.