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The Meaningful User: The Power of Show-and-Tell

October 2013
The Meaningful User

There’s an assumption that EHR technology at the bedside detracts from the “humanness” of a physician-patient interaction, that the computer screen invariably functions as a barrier between the doctor and the patient. No doubt it can; if a physician were to stare at the screen instead of making eye contact with the patient, then that would indeed qualify as a “barrier”.

But what if the screen – whether it’s a laptop on a cart, or a tablet, or a smartphone – is used as a communication aide to help the physician engage with a patient, to enable show-and-tell?

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