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Using ICD-10 as the Catalyst for Beneficial Business Process Change

December 2011
ICD-10 Hub

By Sally Buta
Co-Founder, PatientKeeper Inc.

Note: This article is adapted from a presentation delivered Dec. 7, 2011 during a webinar entitled “Practical Ways to Ease the Transition to ICD-10,” co-sponsored by PatientKeeper Inc.

By nature, I’m a glass-is-half-full kind of person. So I look at the transition to ICD-10 and see opportunity for healthcare provider organizations.

While there’s no minimizing the work (and expense) associated with the ICD-10 transition, on the “plus” side it can be a catalyst for some extremely positive business process improvements. One such opportunity is around physician documentation and charge capture – two functions squarely in the bulls-eye of ICD-10-impacted hospital processes, and inextricably linked to a hospital’s revenue cycle management.

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