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PatientKeeper CEO Paul Brient writes about Accountable Care Organizations in Health IT Exchange blog

August 2011
Health IT Exchange

Accountable Care Organizations (ACOs) are part of almost every conversation I have with customers and prospects. The ACO concept is not a new one; it looks fairly similar to delegated capitation arrangements that many payers implemented 10 or 15 years ago.  While controversial, capitation was fairly effective at controlling costs.  The population in general, however, responded negatively to it in many places. Harvard Pilgrim Health Care, which got started in a capitation clinic model, had some of the best quality ratings back when they utilized that model, but also some of the worst customer satisfaction ratings.

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