Case Studies

• Testimonial
• Case Study

Berkshire Health Systems

As an existing customer with PatientKeeper Charge Capture and Mobile Clinical Results, Berkshire Medical Center was looking for a way to ensure business continuity during planned and unplanned HIS downtime. Using the PatientKeeper Physician Portal with PatientKeeper Business Continuity, Berkshire Medical Center staff and affiliated physicians can now access critical patient information even when the HIS is down from both handheld devices and physician portal.

Downtime is unavoidable. But PatientKeeper provides us with a cost-effective insurance policy that helps ensure our physicians have uninterrupted access to the information they need to make good, sound and safe clinical decisions.With PatientKeeper, our physicians don't have to revert back to paper-based processes or interrupt their workflow if the EMR is unavailable. They can continue to focus on what matters most - their patients.

Joe Diver, CIO

• Testimonial
• Case Study

Christus Health

CHRISTUS Spohn Health System is a network of seven hospitals across South Texas. Doctors at the 1,000-bed healthcare system use a wide range of handheld devices to access both PatientKeeper Clinical Results and PatientKeeper Charge Capture. With PatientKeeper, CHRISTUS has been able to bring data from their MEDITECH system to physicians --at the bedside, at the office, even on the way in to the hospital.

With PatientKeeper, I get access to all the MEDITECH patient information when and where I need it. I use PatientKeeper at the bedside to get the latest results and share them with patients so they understand the progress of their treatment. PatientKeeper saves time and helps me deliver the best care.

Darrick Nelson, MD, Associate Professor

• Testimonial
• Press Release

Berger Health System

PatientKeeper technology is part of a larger initiative at Berger Health System to enhance quality, safety and satisfaction among its physicians and patients. The hospital is leveraging the PatientKeeper Portal to provide its physicians with a single software environment to access clinical results and patient information, as well as to perform their daily work. With PatientKeeper, physicians are saving time by gaining convenient, remote access to patient test results; and improving patient care with the ability to diagnose and treat their patients in a timelier manner.

As a smaller community hospital, one would assume we may not offer the same level of technology and innovation as our larger tertiary-care counterparts in Columbus. Yet physicians rave about the PatientKeeper system's ease-of-use; and many have commented that the system outshines physician portals they used at these tertiary facilities.

Tim Colburn, Berger Hospital CEO

• Testimonial
• Case Study

Mercy Medical Center

A 350-bed acute care hospital, Mercy Medical Center turned to PatientKeeper to help them improve physician satisfaction with IT and automate clinician daily workflow. PatientKeeper Platform Physician Portal and Clinical Results allows Mercy to integrate information across multiple hospital systems and bring it together in a unified environment for physicians. With PatientKeeper, the hospital has been able to achieve its objectives: tie internal and external information systems into a single view for community health information exchange; unlock the value of Mercy's existing data resources; and support HIS downtime. Physicians can also sign their charts electronically wherever it's most convenient for them.

Through "competitive cooperation" with another hospital in our region, our physician community has a single portal across the community to ensure continuity of care regardless of back-end HIS and location.

Jeff Cash, CIO

H. Lee Moffitt Cancer Center and Research Institute:

Located in Tampa, Florida, Moffitt Cancer Center is the only Florida-based cancer center with the NCI designation as a Comprehensive Cancer Center for its excellence in research and contributions to clinical trials, prevention and cancer control. Moffitt uses PatientKeeper's Physician Portal, Mobile Clinical Results and Charge Capture applications to centralize the electronic charge capture process and provide access to up-to-date patient medical information.

• Testimonial

Mass General Hospital Physicians Organization

Mass General Hospital Physicians Organization (MGHPO) uses PatientKeeper Charge Capture and Mobile Clinical Results to centralize the electronic charge capture process and provide access to up-to-date patient medical information across a number of Boston's finest medical facilities. The PatientKeeper solution is integrated with MGHPO's own medical record system to provide a state of the art software solution for its physicians, which meets the diverse workflow needs across a wide range of specialty departments.

The MGPO processes approximately 1.7 million claims per year for 200 practices. Previously, as many as 11 individuals would be required to touch a single billing card. We needed to move to a technology that would enable charges to be captured and verified on the doctors' handheld devices and sent directly to our billing system. And we needed to reduce the time it took to process a charge.

Rosemary R. Sheehan, Associate Director of Group Practice Management

• Case Study

North Shore Long Island Jewish Health System

PatientKeeper Charge Capture arms physicians in the North Shore Long Island Jewish Health System with electronic charge capture of inpatient charges anywhere - on any device (handheld or portal). Results from their implementation have been striking. Doctors are submitting more charges, collections have increased, bills are submitted faster, receivable days have reduced, and satisfaction has increased among physicians.

• Testimonial

University Physicians at Stony Brook (UPSB)

The flexibility and robust workflow capabilities of PatientKeeper Charge Capture have made all the difference for the UPSB physicians. The faculty practice plan has been able to meet the highly specific workflow and billing requirements for each department implemented. With rule-based automation of critical care, dialysis, workers compensation and other special coding situation, UPSB has been able to optimize their results and achieve tremendous user adoption

Our physician adoption of the PatientKeeper Charge Capture implementation went very well. Our charges are being captured more timely, and through various code edits are being coded accurately. As a result, we have experienced an increase in revenue. Our decision to implement PatientKeeper has been successful.

Janet Zwergel, RHIA, CCS-P, CPC, CPEHR – Director, Consulting Services

• Testimonial

Virginia Commonwealth University (VCU) Medical Center

When Virginia Commonwealth University (VCU) medical center sought a better way to ensure they were accurately capturing physician charges, they turned to PatientKeeper. Today, PatientKeeper Charge Capture is integrated with GE Centricity Business (IDX Flowcast) to automate the entire billing process from electronic capture of physician charges to code scrubbing to final claim submission. Results include more accurate coding, increased revenue and cash flow, and decreased lag days--all without disruption to physician clinical workflow.

PatientKeeper is the first software that physicians actually get excited about because it saves them time and enhances patient care. The enthusiasm of VCUHS physicians to use PatientKeeper helps ensure that the entire organization realizes the financial and clinical benefits of the system. Moreover, VCUHS anticipates leveraging PatientKeeper's track record of innovation for our future needs.

Alistair Erskine, MD Chief Medical Information Officer

• Testimonial
• Case Study

Community Hospitalists

With 47 employed physicians and 13 contracted hospitals, Community Hospitalists needed an electronic charge capture solution to consistently report captured charges for physicians providing services across various facilities. Using PatientKeeper Charge Capture, Community Hospitalists ensures that all inpatient encounters are captured and billed correctly across all their contracted hospitals. By adding PatientKeeper Charge Analytics and P4P, they have also been able to gain operational insight and improve physician compliance with PQRI reporting.

"We needed software that could keep up with our physicians. PatientKeeper had the product maturity, integration capability, and proven track record we required. Additionally, PatientKeeper's sophisticated reporting capability gives us a real-time dashboard of the activity and financial health of our organization."

Christine States, Vice President Operations